Melissa Sonsuz Giyinme Odası

All products offered for sale on our website are covered by the warranty of the manufacturer companies. The warranty period, coverage and conditions are determined by the manufacturers. In case of a malfunction in the purchased product, the product must be sent to us together with its invoice and a note explaining the nature of the fault. After the product reaches us, it will be delivered by our team to the service of the manufacturer and tested according to the fault you have reported. The malfunction must be confirmed by the warranty provider.

If no fault is detected by the warranty provider, the product will be returned to the customer in the same condition. If it is determined that the malfunction is not covered under the warranty, the product will either be returned to the customer or repaired for a fee after obtaining the customer’s approval. If the product is found to be defective and covered under warranty, it will be processed for repair. The legal maximum period for repair is 30 working days. If the repair is completed within this period, the repaired product will be returned to the customer. If the product cannot be repaired within this period or if it is determined that the product cannot be repaired in any way, it will be replaced with a new one if the item is available in stock and sent back to the customer. If the product is not available in stock, the product owner will be contacted and either a refund will be issued or, with the customer’s approval, the product will be replaced with an equivalent or similar item and delivered to the customer.